Frontline Sales Essentials
Frontline staff are the first point of contact for any customer, including visitors to Saskatchewan. They provide positive first impressions, deliver high quality service, and ensure visitors are satisfied with their trip.
Frontline Sales Essentials
$30.00
Course Description
Frontline staff are the first point of contact for any customer, including visitors to Saskatchewan. They provide positive first impressions, deliver high quality service, and ensure visitors are satisfied with their trip.
Frontline employees play a big role not just in making a good first impression and memorable experience, but in customer satisfaction as a whole. Frontline staff are tourism ambassadors, representing not just your business but also your community.
This course introduces you to frontline sales. Learn fundamental skills that tourism businesses are looking for while gaining valuable knowledge to advance in your career.
What you will learn
The Frontline Sales Essentials course consists of 6 modules:
- Module 1: Frontline Sales and its Role in Your Organization's Success
- Module 2: Effective Communication with Customers
- Module 3: Providing Product Knowledge in Customer Interactions
- Module 4: Customer-Focused Selling
- Module 5: Handling Customer Objections
- Module 6: Building Long-Term Customer Relationships
- Summary and Quiz
Important information
When you have completed all six modules and the quiz, you will have access to your certificate of completion and Open Badge which you can share on social media or upload to your website.